Overview of iTD Agent

Introduction

The iTD Agent Chatbot is designed to facilitate user requests related to travel, leave, and IT support. It is available through two main platforms:

• Web Application: Accessible via iTD Agent Web Portal
• Teams App: Integrated into Microsoft Teams for seamless request submission

Features

Web Application

• Secure login access
• Provides multiple request options:
  • Travel Request: Submit ESG or travel requests
  • Leave Request: Apply for leave
  • Discard Request: Cancel ongoing requests (excluding already submitted ones)
  • Support Request: Submit IT support tickets
  • Help List: View holidays and cancel requests
• Request tracking and approval process

Teams App

• Can be installed through Microsoft Teams
• Enables users to submit travel, leave, and support requests directly
• Approvers can manage requests through Teams, SharePoint, or email
• Provides quick access to frequently used actions via prompts

Integrations

• SharePoint: Travel requests are stored and managed in SharePoint
• Zoho Portal: Leave requests are handled through Zoho
• Zendesk: IT support requests are submitted and managed in Zendesk

Purpose

The iTD Agent Chatbot enhances request management efficiency by automating submission, tracking, and approvals, reducing manual effort and improving workflow transparency.