User Experience with iTD Agent
Ease of Access
- The iTD Agent chatbot is integrated into both a web application and Microsoft Teams for convenience.
- Provides a seamless login experience with access to request submission features.
User Workflow
- Web Portal Experience:
- Intuitive dashboard for request submission.
- Clear navigation for tracking requests and approvals.
- Instant access to support and leave history.
- Teams App Experience:
- Easy installation via Microsoft Teams App Store.
- Simple chat-based interactions to submit and track requests.
- Quick response with automated prompts and suggestions.
Notifications and Feedback
- Users receive immediate confirmation emails upon request submission.
- Approvers get notified via Teams and email for quick decision-making.
- Status updates are automatically sent to users, keeping them informed.
Limitations & Improvements
- AI limitations may cause occasional misinterpretations of user input.
- System lacks validation for certain inputs (e.g., travel origin and destination).
- Proposed solutions include better confirmation dialogues and refined AI processing.
The iTD Agent enhances workplace efficiency by streamlining common request processes while ensuring a smooth and accessible user experience.